How we make investments
Complaints Process

The Foundation occasionally receives requests for more information about particular funding decisions, and has a robust process for responding to these.

The Foundation will review any queries in relation to the original Request for Proposal, and subsequent investment process, before responding.

The inquirer may subsequently determine that there are still concerns and may lodge a formal complaint with the Foundation. The Foundation's Board is informed of all formal written complaints.

Outcomes from complaints processes may be taken into account in the continual development of Foundation policies and processes.

To make a complaint

If you are dissatisfied with the outcome of a funding application, first speak with your Foundation contact. They will coordinate a Foundation response and discuss this with you.

If you still have concerns about either the application or assessment process, you may make a formal written complaint to the Foundation through the Corporate Governance Manager.

The Foundation will undertake a formal review of your complaint and provide written feedback in relation to the complaint.