How we make investments
Complaints Process
The Foundation? receives enquiries from unsuccessful applicants who seek further information on, or clarification of, the reasons behind particular funding decisions.
The Foundation deals with individual inquiries about investment decisions on their merits as they are received. The Foundation will review the content of the inquiry, in relation to the original Request for Proposal (RfP) and subsequent investment process. The Foundation will then provide relevant feedback to the inquirer.
The inquirer may subsequently determine that there are still concerns and may lodge a formal complaint with the Foundation.
The Foundation's Board will be informed of all formal written complaints. Any lessons learned from a complaints process will be taken into account in the continual development of Foundation policies and processes.
To Make a Complaint
If you are dissatisfied with the outcome of a funding application, first speak with your business manager. Your business manager will coordinate a Foundation response and discuss this with you.
If you still have concerns about either the application or assessment process, you may make a formal written complaint to the Foundation through the Manager Governance & Reporting.
The Foundation will undertake a formal review of your complaint and provide written feedback in relation to the complaint.
For further information about the complaints process, please see: